| Steve Bartlett, Bartistic Design 71 Christchurch Road Ringwood Hampshire BH24 1DH 28th October 2003 Dear Steve, Just to let you know that all brochures, letterhead and cards arrived safely in Melbourne. I would like to thank both you and Lindsay for an excellent job. You will be pleased to hear that the business has started really well, and I have already signed contracts for the next 12 months. From the moment I discovered your website, I knew this was the service I required, and you have filled it beyond my expectations. As I was heavily occupied with my relocation at the time, I needed a company who could take my thoughts and ideas and turn it into a reality with minimum input and at an acceptable cost. Most of all I appreciated you coming forward with a broad range of ideas, which then allowed us to quickly focus in, on what both of us believed would work. Your willingness to challenge some of my suggestions, and offer alternatives really added value to the process, I did not want a company who would put my thoughts onto paper and then go to print. Most importantly, all of this was achieved in a friendly manner, which made the whole process a pleasure, rather than a chore. I wish Bartistic Design every success for the future, and hope you keep that small town friendliness, that makes doing business a pleasure. Yours truly, David Smith |